◦ Support
How can we help?
Documentation
Setup guides, technical reference, and troubleshooting for every feature.
FAQs
Licensing, billing, refunds, and pre-sale answers in one place.
Alondra Plus customers
With an active Alondra Plus plan you get priority support. Manage your license, invoices, and support requests from your account area , and see how to share access to your site so we can help faster.
Alondra 1.x customers
Alondra 2.0 is free, and the premium features now come in the Alondra Plus add-on, which has its own license. If you have a license for the paid Alondra 1.x plugin, we give you Alondra Plus at no cost. To request it, log in to your account area, open a support ticket and tell us you are an Alondra 1.x customer; use the email you bought Alondra with, and if you have more than one site, list each URL in the Description field. We reply with a coupon for a 100% discount on the equivalent Alondra Plus plan and the add-on ZIP.
Then follow the migration instructions: your pricing groups and settings carry over.
Free customers
The free version lives in the official WordPress plugin repository.
Its community support forum is public — read the threads first, and post if your answer isn't there. We aim to respond as our workload allows.
Support the project
Alondra is free to start with and always will be. If it saves you time and you'd like to give something back, you can buy us a coffee on Ko-fi. It's entirely optional — it funds the time that goes into new features and fixes, and it is never a condition for getting help.